Karen Bedwell Chiropody

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Here’s everything you need to know about the information that we gather and how we use it.

Please contact us if you have questions about this policy.

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Introduction

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Karen Bedwell Chiropody takes the protection of your data seriously and is committed to protecting your personal information. It’s your information, It’s personal, and we respect that. We also want to maintain the trust and confidence of every one of our clients, as well as each visitor who uses the Name website.

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Visitors to this website

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Karen Bedwell Chiropody is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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When someone visits this website we also use a third-party service – Google Analytics – to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

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Links to other websites

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This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

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BEDWELL PODIATRY PRACTICE

Our GDPR Policy

This Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at our clinic, purchase a product from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

Personal information we collect

1. Information we collect

To aid your treatment or as part of purchasing something from our business you will normally provide us with certain information, such as your name, email address, postal address, medical information and payment information. We will store your information on an electronic patient record and diary system, which is fully password with multiple back-up systems. All medical, treatment and personal paper records taken are copied onto the electronic patient record and diary system and shredded within 48 hours as required by law.

Payment is never taken online, only through our own card machine. Each payment slip does not record all your card number information only the last 4 digits and expiry date. Payment slips are discarded by shredding yearly once accounts are submitted to HMRC.

2. The legal bases we rely on to collect, use, and share personal information

Why we Need Your Information and How we Use It

We rely on several legal bases to collect, use, and share your information, including:

· Where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment.

When you have provided your affirmative consent, which you may revoke at any time.

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

3. Marketing I undertake for my business

Marketing

Recalls in the form of texts or emails we do not consider as marketing and therefore will automatically send you reminders and confirmations for appointments once we have entered your information onto our system. If you wish to opt out of recalls or reminders please indicate to us at the time of the appointment.

4. The third parties with whom we share personal information

Information Sharing and Disclosure

Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

· Medical professionals. With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.

· Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as external reception services, Labs, Practice management, Orthotic manufacturers, and prescriptive remedy companies sent directly to you via the post. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

· Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.

Compliance with laws. we may collect, use, retain, and share your information if we are legally

required to.

5. The length of time we keep personal information

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but may have bought products from our business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

6. If transferring personal information outside of Europe, how the transfer will be handled

We currently do not transfer any personal, medical information outside of the EU, all data is stored in the UK

7. Your rights regarding our use of your personal information and your contact details

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

· Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. Please apply in writing or by email. However we require an admin fee of £35 and a period of up to 30 days from your application to us sending your said information.

· You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.

· You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

How to Contact Me

For purposes of the GDPR, I, KAREN WEDLAKE - BEDWELL, am the data controller of your personal information. If you have any questions or concerns, you may contact me (karenjwb@live.co.uk). Alternately, you may call our clinic on:

01825 765818

 

Review January 2026

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You can find more out about Cookies by clinking on the link below https://www.allaboutcookies.org/

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Access to personal information

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Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulations.

 

If we do hold information about you we will:

 

give you a description of it;

 

tell you why we are holding it;

 

tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form.

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How can your site visitors withdraw their consent?

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If you don’t want us to process your data anymore, please contact us at [your email] or send us an email.

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Please Note:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.